Refund policy

We want you to be satisfied with your ROKAR purchase. Please review this policy before installing or using your product.

Returns for Preference or Compatibility

Unused and uninstalled products may be returned within 30 days after delivery. Returned products must be in substantially new condition and include all original components and hardware.

Please confirm vehicle and model-year compatibility before installation. Products that have been installed, modified, damaged, or used cannot be returned because of preference, appearance, or incompatibility discovered after installation.

These limitations do not affect rights that may apply to defective, incorrectly supplied, or materially misdescribed products.

Shipping Damage or Incorrect Items

If your order arrives damaged or you receive the wrong item, contact us within seven days after delivery at info@rokarev.com. Include your order number and clear photographs of the product, packaging, and shipping label. If the issue is confirmed, ROKAR will provide an appropriate replacement, refund, or other resolution.

Suspected Product Defects

If you believe a product has a manufacturing defect, stop using it and contact info@rokarev.com promptly. Include your order number, photographs, and a description of the problem. ROKAR may request additional information or inspection of the product before providing a resolution.

Nothing in this policy limits any nonwaivable rights or remedies available under applicable law.

Damage After Delivery

Returns, replacements, and refunds are not available for damage caused by circumstances unrelated to a manufacturing defect, including:

  • Installation contrary to the supplied instructions;
  • Improper mounting, modification, misuse, or neglect;
  • Normal wear and cosmetic deterioration;
  • Collisions or contact with another vehicle, object, curb, or obstruction;
  • Road debris or other external impact;
  • Contact, brush, cloth, conveyor, or automatic car-wash equipment;
  • High-pressure washing or cleaning performed too close to the product;
  • Continued use after the product or its mounting hardware becomes loose or damaged; or
  • Other circumstances outside ROKAR’s control.

This exclusion does not apply when the damage resulted from a manufacturing defect or when applicable law requires a different remedy.

Return Shipping and Refunds

Customers are responsible for return-shipping costs for preference or compatibility returns. Original shipping charges are nonrefundable unless the return resulted from a ROKAR error, shipping damage, or a confirmed product defect.

Refunds are issued to the original payment method after the returned product has been received and inspected. Processing times may vary depending on the payment provider.

Order Cancellations